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📧 pkyenterprises5@gmail.com 🏦 Banking Technology Solutions
RBI Compliant | Trusted by Financial Institutions
✓ RBI COMPLIANT SOLUTION

Banking Complaint Management System

Enterprise-grade complaint and support ticket management system designed specifically for banks. Meet RBI guidelines while delivering exceptional customer service with complete transparency and tracking.

Check Demo Explore Features
100%
RBI Compliant
24/7
Availability
Secure
Role-Based Access
Key Features

Everything You Need for Complaint Management (CMS)

Comprehensive features designed for modern banking operations

🎫

Digital Ticket System

Users and customers can easily create support tickets online with detailed descriptions and categorization for faster resolution.

👁️

Real-Time Tracking

Live status updates, transparent progress tracking, and estimated resolution times visible to all stakeholders.

📊

MIS Reports & Analytics

Powerful reporting tools with customizable dashboards, trend analysis, and data-driven insights for management decisions.

🔐

Secure Access Control

Role-based access with multiple user levels: Customer, Branch, Department, GM, and CEO - ensuring data security and privacy.

📎

File Attachments

Support for document uploads, screenshots, and evidence files to facilitate faster issue resolution.

🌐

Internet Accessible

Cloud-ready platform accessible from anywhere, enabling external customer service support via the internet.

Benefits

Why Banks Choose Our CMS

Designed to support your effort and desire to continue delivery of high-quality service promptly

1

Dual Mode Operation

Banks can use it for managing internal IT services support OR external customer service support issues - or both simultaneously.

2

Enhanced Service Quality

Supports your effort to continue the delivery of high-quality service to customers promptly and efficiently.

3

Quick Ticket Creation

Self-service catalogue provides users and customers with the ability to create and submit incident requests quickly.

4

Complete Transparency

Customers can track tickets, view updates on status, and see estimated resolution timelines at all times.

5

Historical Records

Bank users and customers can access their complete service request history for audit and reference.

6

Management Insights

IT teams can analyze tickets to generate MIS reports, helping management make data-driven decisions.

Use Cases

Flexible Deployment Options

One system, multiple applications - internal and external support

🏢

Internal IT Support

Manage your bank's internal IT services and infrastructure support

  • Employee IT service requests
  • Hardware & software issues
  • Network and system problems
  • Access and permission requests
  • Internal helpdesk operations
  • Branch IT support coordination
👨‍💼

External Customer Support

Deliver exceptional service to your banking customers

  • Account-related complaints
  • Transaction disputes
  • Service quality issues
  • Product inquiries
  • Digital banking support
  • Regulatory compliance tracking
Implementation

How It Works

Simple, straightforward process from setup to full operation

1

Register & Login

Users register and access the secure portal with role-based permissions

2

Raise Tickets

Create tickets quickly with detailed descriptions and attachments

3

Track Progress

Monitor ticket status, updates, and estimated resolution timeline in real-time

4

Resolution

View solutions, access complete history, and maintain audit trail

Get Started

Custom Solutions for Your Bank

We offer flexible licensing and deployment options tailored to your institution's needs

Enterprise Banking Solution

Custom pricing based on your bank's size, number of users, and deployment requirements. Includes full implementation, training, and ongoing support.

Request Custom Quote

Ready to Transform Your Bank's Support System?

Contact us today to schedule a personalized demo and discover how our Complaint Management System can help your bank meet RBI guidelines while delivering exceptional customer service.

Contact PKY Enterprises

📧 pkyenterprises5@gmail.com

We'll respond within 24 hours with a customized proposal for your institution